Welcome to Monroe Avenue! Below, you’ll find answers to some of the most commonly asked questions about shopping with us. If you don’t see your question here, feel free to reach out to our team at customercare@monroeavenue.com.au
Ordering & Payments
1. How do I place an order?
Simply browse our collections, select your desired size and click “Add to Cart.” Once you’re ready, click the cart icon and follow the checkout process.
2. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and select mobile payment options like Apple Pay and Google Pay.
3. Can I cancel or modify my order after it’s placed?
We process orders quickly to ensure timely delivery, but if you need to cancel or make changes, please contact us within 24 hours of placing your order and we will do our best to accomodate you.
Shipping & Delivery
4. Where do you ship?
We currently ship Australia-wide.
5. How long will my order take to arrive?
Orders typically ship within 2-4 business days. Delivery times vary depending on your location, but we estimate between 3-7 days for standard shipping.
6. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $100.
7. How can I track my order?
Once your order ships, you’ll receive an email with tracking information.
Returns & Exchanges
8. What is your return policy?
We offer hassle-free returns within 14 days of delivery for unworn, unwashed items with tags attached. Final sale items are not eligible for return.
9. How do I initiate a return or exchange?
Visit our Returns page for more information on our returns process.
10. Do you cover return shipping?
Due to our low margins, we cannot accomodate the shipping cost of returning items due to incorrect sizing or change of mind.
Sizing & Product Details
11. How do I find the right size?
Each product has a detailed size guide to help you find the perfect fit. If you’re unsure, feel free to contact us for personalised recommendations.
12. Are your clothes true to size?
Most of our items are true to size, but please refer to the product description for any specific sizing notes.
13. What materials do you use?
We prioritize quality and comfort, using a mix of sustainable and premium fabrics. Specific material details are listed in each product description.
Other Questions
14. Do you offer gift cards?
Yes! We offer digital gift cards in a variety of amounts. You can purchase them via our gift card page.
15. Can I collaborate with Monroe Avenue?
We love partnering with influencers, stylists, and creatives! Reach out to us at mel@monroeavenue.com.au
16. How can I contact you?
You can email us at customercare@monroeavenue.com.au, or fill out the contact form on our website. Our customer service team is available Monday-Friday, 9 AM - 5 PM AEST.
Still have questions? We’re here to help! Connect with us through email or our social media channels for quick support. Thank you for choosing Monroe Avenue!
