Shipping policy
Effective Date: 21st January 2025
At Monroe Avenue, we aim to deliver your orders promptly and efficiently. This Shipping Policy outlines our shipping options, costs, and delivery procedures.
1. Shipping Locations
We deliver to the following:
• Within Australia: All states and territories.
2. Processing Times
Orders are processed within 2 business days of receiving payment. Express orders are given priority and are processed within 1 business day.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an email confirmation with your tracking details once your order is dispatched.
3. Shipping Methods and Costs
We offer the following shipping options:
Within Australia
• Standard Shipping: $10 for orders under $100. All orders over $100 have free shipping. Estimated delivery time: 2-8 business days.
• Express Shipping: $15.00. Estimated delivery time: 1-2 business days.
4. Delivery Times
Estimated delivery times are based on information provided by our courier partners. While we strive to meet these timelines, delivery may be delayed due to factors beyond our control, such as weather events, customs delays, or unforeseen logistical issues.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the courier’s website.
6. Failed Delivery or Incorrect Address
Ensure your shipping address is accurate at checkout.
• If a delivery fails due to an incorrect or incomplete address, additional shipping charges may apply to re-deliver the item.
• Monroe Avenue is not responsible for delays caused by inaccurate shipping information provided by the customer.
7. Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit:
• Lost Packages: Contact us at customercare@monroeavenue.com.au with your order and tracking details. We will liaise with the courier to investigate.
• Damaged Packages: Notify us within 2 business days of receiving the package and include photos of the damage. We will arrange for a replacement or refund in line with the Australian Consumer Law.
8. Returns Due to Failed Delivery
If your package is returned to us due to a failed delivery attempt (e.g., uncollected from a post office or an incorrect address), we will contact you to arrange redelivery. Additional shipping fees may apply.
9. Contact Us
For questions about your shipment, contact us:
Monroe Avenue
Email: customercare@monroeavenue.com.au
Postal Address: PO Box 7212, Redland Bay Q 4165
We are committed to providing timely updates and assistance with your delivery inquiries.