Refund policy

At Monroe Avenue, we want you to be completely satisfied with your purchase. If for any reason you need to return an item, please review our returns policy below:

1.            Eligibility for Returns

               •             Returns must be initiated within 14 days of receiving your order.

               •             Items must be unworn, unwashed, and in their original condition with all tags attached.

2.            Refund or Store Credit

               •             You have the option to receive either:

               •             A refund, less a 10% handling fee, or

               •             Store credit for the full amount of your purchase.

3.            Faulty Items

               •             If you receive an item that is faulty or damaged, we sincerely apologise. Faulty items will be eligible for one of the following:

               •             A replacement, if available.

               •             A refund or store credit if the item is out of stock.

               •             Please contact our customer service team within 14 days of receiving the faulty item so we can assist you promptly.

4.            Return Shipping Costs

               •             Return postage is the responsibility of the buyer. For faulty items, we will cover the return shipping costs if deemed necessary.

               •             We recommend using a trackable shipping service to ensure your item is safely returned to us.

5.            How to Process a Return

               •             To start a return, please contact our customer service team at customercare@monroeavenue.com.au

               •             Once your return is approved, we will provide you with further instructions.

6.            Non-Returnable Items

               •             Please note that items marked as final sale or personalized items cannot be returned or exchanged.

7.            Processing Time

               •             Once we receive your return, please allow up to 7 business days for us to process your refund, replacement, or issue store credit.

We appreciate your understanding and thank you for shopping with Monroe Avenue! For any questions or assistance, please reach out to our customer support team.